FAQs
Reservations and Modifications
No worries! If you booked directly with us through our website or WhatsApp, you can make changes via this link: IBE – Modify Booking | Booking – OSH Hotel Getsemani or contact us at +57 304 254 9463 as soon as possible to check for options.
If you booked through platforms like Booking, Expedia, or Hotelbeds, you must manage the change directly with them.
About breakfast
Yes! All our rates include breakfast so you can start your day with great flavor.
You know what’s even better? It’s mixed! You can order anything you want from the breakfast/brunch menu and complement it with the breakfast buffet. Only drinks from the buffet are included.
Services and Amenities
We don’t have a spa, but we do offer in-room massages. Message us at +57 304 253 1699 to arrange your relaxation session.
Yes! In your room, you’ll find a bag and a form to indicate what needs to be washed.
- If you drop off your laundry before 12 p.m., you’ll receive it that same night.
- If you drop it off later, it will be ready the next morning.
Yes! Our room service in Cartagena is available 24/7 so you can enjoy without leaving your bed.
Our rates only include breakfast and the experiences available in Experiences Everyday | OSH Hotel Cartagena Additional charges apply for consumption at our restaurant Carta Ajena and Ajeno Rooftop Bar, as well as minibar, laundry, and massage services.
Absolutely! Our Guest Ambassadors will recommend and arrange the best tours to the Rosario Islands and other activities in Cartagena. Message us on WhatsApp at +57 304 253 1699.
We have an alliance with City Parking Getsemaní for parking. Just let us know your license plate and vehicle model so we can coordinate your access to the parking lot at no additional cost. To arrange it, write to us at +57 304 253 1699 and we’ll take care of it.
Yes, we work with a transportation company offering special rates for our guests. Message us at +57 304 253 9463 to arrange it.
Hotel Policies
It depends on availability. If you’d like to check in early or check out late, we can arrange it for an additional 100% of the rate.
Yes! We are a pet-friendly hotel in Cartagena 🐾. We welcome dogs and cats up to 10 kg for an additional fee of $25 USD per night. Your pet will have their own bed and bowl to feel at home.
Yes! We only require:
✔ Compliance with the requirements for accommodating minors. (see: Policies, Terms & Conditions | OSH Hotel Cartagena
📌 From the age of 13, adult rates apply.
Access and External Services
We love being part of your special moments! Just coordinate with our Guest Ambassadors at +57 304 253 1699 and ensure your photography team has up-to-date ARL (risk insurance).
Yes! The professional must present their ARL, and you’ll need to coordinate with our team.
Payment Methods
You can pay however you prefer:
💳 Credit and debit cards (Visa, Mastercard, American Express).
💰 Cash in Colombian pesos or US dollars.
📲 Online payment via a secure link.
