Policies, terms and conditions

Sustainability policy. – The hotel advocates compliance with Resolution 572 of 2005 and other regulations related to the preservation of Flora and Fauna. It also supports the conservation of heritage and cultural assets including Law 397 of 1997. In addition, the hotel firmly rejects any type of discrimination based on gender, race, nationality, religion, political ideology or any other factor. This commitment aims to prevent any action that prevents or limits the full enjoyment of fundamental rights and freedoms.

CSEC Policy – In furtherance of the provisions of Law 679 of 2001, the HOTEL warns the GUEST that the commercial sexual exploitation of children and adolescents is punishable in Colombia with a prison sentence of 14 to 25 years. The HOTEL will report to the authorities any behavior that may lead to or suspect CSEC crimes.

Withdrawal Policy – When you decide to reserve our services through our web portal or through our telephone reservation line or WhatsApp, we grant you the privilege of exercising your right of withdrawal within a maximum period of five business days after receiving confirmation of your reservation. booking. Please note that this right does not apply to reservations with a scheduled arrival date less than five days from confirmation.

To carry out the withdrawal process, if you have made the reservation through our website, you can simply send us an email to reserva@oshhoteles.com . If, on the other hand, you made your reservation through our telephone line or WhatsApp, we urge you to contact our reservations team through the same channel used for the purchase.

If you have made the purchase through electronic channels of travel agencies or another entity that provides services as a third party, we suggest you contact them directly to process the return.

We are pleased to inform you that the full refund will be made without any additional deduction. This refund will be made through a bank deposit in the name of the reservation holder or, instead, through a reversal to the credit card used for the original purchase. The entire process will be completed within a maximum period of thirty calendar days following the retraction request.

TIP WARNING – Consumers are informed that this business establishment suggests to its consumers a tip corresponding to 10% of the value of the bill, which may be accepted, rejected or modified by you, according to your assessment of the service provided. When requesting the bill, tell the person serving you whether or not you want said amount to be included in the bill or indicate the amount you want to give as a tip.

In this business establishment, the money collected as tips goes to 100% of the workers in the service area, food and beverage production, and cleaning of public areas.

If you have any problem with the collection of the tip, contact the hotline of the Superintendence of Industry and Commerce, to file your complaint, at the telephone numbers: in Bogotá, 601-5920400 PBX: 601-5870000 Ext 1190/1191, for the rest of the country, national toll-free line 018000-910165.

TIP ADVICE – We inform our customers that this commerce establishment suggest a 10% tip of the total bill. This price can be accepted, rejected or modified by you, according to the evaluation on the service given. At the time you ask for the check, please indicate to the person is giving you the service, if you want the tip to be included or not, also if you want to modify the value . In case you have an inconvenient with the tip charge , please communicate with the Superintendence of Industry and Commerce ( Superintendence of Industry and Commerce Customer Service ), so you can fill out a complaint , in Bogotá: 601 5920400 PBX 601 5870000 Ext. 1190/1191, and in the rest of the country, free tall number : 018000-910165.

Anti-Smoking Policy – In accordance with Law 1335 of 2009, we want to ensure that our hotel and restaurants are healthy, smoke-free places for everyone. This means that when you stay with us and visit our environments, we need you not to smoke in specific areas that we will mark as smoke-free, as well as in closed places such as rooms, hallways, restaurants and lounges.

Please help keep our spaces smoke-free. If for any reason you cannot comply with this rule and you smoke where you should not, you will agree to pay a fine that is equivalent to 10% of a current monthly minimum wage, in addition to the penalty for smoking in the room. Thank you for your cooperation in maintaining a clean and healthy environment for everyone!

According to Law 1335 of 2009, we want to ensure that our hotel and restaurants are healthy , smoke -free places for everyone . Este means that when you stay with us and visit our premises, we kindly ask that you do not smoke in specific areas that we will mark as smoke -free, as well as in enclosed spaces like rooms , hallways , restaurants, and lounges .

por favor help us keep our spaces smoke -free. If for any reason you cannot comply with this rule and smoke where you shouldn’t , you agree to pay a fine equivalent to 10% of the current monthly minimum wage , in addition to the penalty for smoking in the room . Thanks you for your cooperation in maintaining a clean and healthy environment for everyone !